Our mission is to get more people moving – and keep them moving.

MoveGB are on a mission to be the largest active membership in the world. Think of what Netflix is doing for the movie industry – we are seeing the same rapid growth in our revolutionary service. Offering access to a variety of gyms, fitness classes and leisure activities under one subscription, our aim is to make our members healthy and, most importantly, happy!

Move Support Team Member (Customer Service)

Location: Bath, UK
Salary: £18,000, unlimited holiday, free fruit, great friends!

Hours - 40 hours per week, 5 days - Monday to Sunday



Move is on a mission to keep the UK as active as possible. Offering access to a variety of gyms, fitness classes and leisure activities, our aim is to make our members healthy and, most importantly, happy.


If you’re enthusiastic about customer service with a genuine passion for health and fitness, this is a brilliant opportunity to develop your skills and grow your career with a game changing start-up.


With big ambitions and a fresh-thinking approach, Move is currently revolutionising the fitness industry, in the UK and internationally and you’ll have the chance to play a key role in our expansion and success.


As a member of our Support Team you will:

  • Be responsible for providing a high level of support to our Move members to keep them active, motivated and eager to try new ways of keeping fit.
  • Provide a high level of support to the owners and staff of the venues you see on the Move network.
  • Act as the friendly face and enthusiastic voice of the company.
  • Help to build a sociable community of members by encouraging them to share their experiences with others on social media.


Our Support Team are always there for Move members and Move partner venues alike over the phone, email and instant chat messaging so it’s a mixed role where everyone shares responsibilities.


Passionate about providing high levels of service, you’ll seek to convert any disgruntled customers into raving fans and advocates of our client’s services. Additional to being awesome at work, you’ll act as a brand ambassador at all times, living and breathing the brand, in order to raise awareness of our company’s mission.


Key Requirements


  • You should have previous customer service experience, ideally gained within the health and fitness industry.
  • You must have great listening, influencing and communication skills with infectious enthusiasm.
  • The ability to work autonomously.
  • Above all, you’ll be passionate about our goals and eager to enhance your interpersonal skills.
  • A degree in a sports, marketing or business related discipline would be beneficial to your application but is not essential.


Personality is key. Enthusiasm, likability and a hard working, problem solving attitude are a must!


Have you got the personality to be in our Support Team?!


We are always on the look out for talented people so if you think you’ve got what it takes to fit in and grow at Move then apply ASAP.

Please note we are not currently hiring for this role however we are always happy to take applications.

Life at Move

We all want to grow, develop and be the best person we can be... right? At Move the line between work and life is blurred, in a good way! Following your passion and persevering relentlessly is what turns good people into full blown life success stories.

We have a BIG goal at Move and and it will take nothing less than the most passionate and determined team to achieve it. This mission is our chance to change and evolve both the fitness industry and ourselves in the way that only a fast paced, driven start up business can.

Get ready for a ride!

Who we're looking for

People who are ready to love Mondays! You must be passionate about our mission to want to join the team at Move and be ready to get stuck in and really show your personality in your work. We’re looking for people who have a passion for their area of expertise and understand the benefits of an active lifestyle.

We're a fast growing business so a can-do attitude and a drive to succeed is essential, but above all, we love engaged personalities, people who are grounded, real and not afraid to show their quirks!

Move is a great place to work and play, but it’s not for everyone. We have extremely high expectations for ourselves and for each other. Move is the most fun but also the hardest and most challenging job any of us has ever had, which is what makes the challenge so rewarding.

Working at MoveGB

Our HQ is based in the lovely historic city of Bath but we have roles around the UK. As a MoveGB employee you can expect:

- Friends for colleagues
- Flexible working environments
- Autonomy
- Encouraging and supporting leaders
- Unlimited free fruit
- Unlimited holiday
- Competitive salary
- Quarterly activity team days out
- The odd beer or two!

Current vacancies

City Executive, Sheffield

Salary: £27,000 - £30,000 + OTE £5,000
Location: Sheffield

Move Support Team Member (Customer Service)

Salary: £18,000, unlimited holiday, free fruit, great friends!
Location: Bath, UK